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Terms & Conditions


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If you have any suggestions or comments please email us at:

info@labelstree.nl

Making A Purchase

Making a purchase could not be easier. Click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Order" and you will be asked for a few details that we need to be able to satisfy the order.

We accept credit card payment.

We do not record any financial details, credit or debit cards.

Regular customers over €1,000 are able to set up a credit account with us, subject to approved references.

Payment information

When you place an order for goods, personal data provided by you can be transferred to a payment provider (e.g., Buckaroo), acting as data processor for such data. Such data are only processed by the payment provider in order to process your payment instruction. Your personal data will not be provided to third parties other than the Financial Institutions for the chosen payment method.

We will not sell information about you as an individual or your personal usage of the site.

Credit Card Security

Credit card payments are collected using Sage Pay.

Privacy Policy

LabelsTree do not disclose buyers' information to third parties. Cookies are used on this shopping site to keep track of the contents of your shopping cart once you have selected an item, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option Data collected by this site is used to:

a. Take and fulfill customer orders

b. Administer and enhance the site and service

c. Issue a unique identifier (e.g. customer login)

d. Monitor customer account status beyond that required for individual purchases

e. Only disclose information to third-parties for goods delivery purposes

f. We do not record any financial details, credit or debit cards

How does LabelsTree protect customer information? Security of information

LabelsTree has security measures in place to protect against the loss, misuse or alteration of the information you provide. We encrypt your personal information, including your credit card number, when transmitting over the internet, using SSL. Secure Server Certification Authority RSA Data Security Inc. US and a Thawte SSL (Secure Socket Layer), to safeguard your Internet transactions. Thawte, Inc. is a leading provider of Public Key Infrastructure and digital certificate solutions used by enterprises, websites and consumers to conduct secure communications and transactions over the Internet and private networks. Browsers that allow for SSL Technology Ordering from our website require the use of an SSL-compliant browser, such as Netscape 4.0 or later; Microsoft Internet Explorer 5.0 or later; 5.0 AOL client for PCs; or the 5.0 AOL client for Macs. You will not be able to use [Secure Mode] if you have an older version of an Internet browser that does not support secure transactions, of if your computer is located on a local area network (LAN) that uses a firewall that prohibits secure transactions. If [Secure Mode] is not possible, please select one of our off-line options to place your order.

Payment options and delivery

LabelsTree currently accepts the following payment methods :

Credit cards:

  • Visa 
  • Mastercard

Debit cards:

  • Visa Electron
  • Mastercard

Debit Bank Transfer:

  • iDeal

e-Wallet

  • Paypal.

It is imperative that you provide the cardholder’s name as it is shown on the card. The processing of the payment may be done by a third party service provider. The payment service providers’ terms & conditions are not a part of LabelsTree General Terms & Conditions. Following payment of your order, your bank statement may include a reference to the third party service provider (such as “Buckaroo internet payments”).

Shipping And Handling

Orders placed by 1pm are usually dispatched the same day and will arrive in mainland Benelux within 2-3 days. Orders to other locations will be dispatched on a 3 to 6 day courier service.

We will not ship before we have received payment. If you pay by credit or debit card, the purchase price will be deducted from your account as soon as your order has been completed online. Payments can only be processed if the billing information can be verified. We will contact you if we have any problems taking payment from the card details you provide during the order process.

Taking payment does not mean we have accepted your order and, in the event of us not accepting your order, a full refund will be given as soon as reasonably possible.

Back Orders

In the unlikely event that your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

We charge VAT at 20%. If you are in the EU you can insert your BTW number into the allocated box in the format shown, this will remove the charge.

Events beyond our reasonable control

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Governing law and jurisdiction

These terms and conditions and all transactions related to this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. The application of the United Nations Convention on Contracts for the International Sale of Goods is expressly excluded.

Invalidity of any of the Terms and Conditions

These General Terms & Conditions shall be deemed severable. If for any reason, part of these General Terms and Conditions is unenforceable, the validity of the remaining General Terms and Conditions shall not be affected. We will use our reasonable endeavours to comply with any applicable statute, regulation or other ordinance as and when they come into force.

General

You acknowledge and agree that these General Terms & Conditions, together with our Privacy Policy, and, if you purchase a product, the order form, constitute the complete and exclusive agreement concerning the sale and supply of goods and/or services between us. We reserve the right to change these General Terms & Conditions at any time by posting the changes on the website. Any changes are effective immediately upon posting on the website. You will be asked to read and accept the terms and conditions each time you place an order, to ensure that you are familiar with the most current ones.

Cookies

In addition to the information, which you supply to us, information and data may be automatically collected through the use of cookies. Cookies are small text files the site can use to recognize repeat users and allow us to observe behaviour and compile aggregate data in order to improve the site for you. Our cookies also enable us to enhance your visitor experience by storing information about the products and services that you select, so that we can provide you with focused information each time you visit our website. Most browsers automatically accept cookies, but you can usually change your browser to prevent cookies being stored, however if you do turn cookies off this will limit the service that we are able to provide to you.

Your consent

We reserve the right to amend, modify or change at any time and for any reason, our privacy policy and this privacy notice. In any such event, we will post the revised Policy on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Contact us

All our correspondences are dealt via email at info@labeltree.nl if however you feel that we have not replied in a timely manner or that your request requires that you speak to one of our advisors you can call customers services and speak with an operator on (+31) 0900-6665522This will be charged at €0.35 per minute. You may also contact us in writing, our address details are LabelsTree Customer Services Department, Blauw-roodlaan 200-210, 2718 SK Zoetermeer. NETHERLANDS.

Returns Policy

If you are not happy with your purchase you can return your paper to us. You must return the paper within 7 days of receiving it and with the shrink-wrapping intact and you must pay for the return postage. The paper must be unused and in perfect condition. If we are happy with the condition of the goods then we will issue a refund for the price paid minus any outgoing postage charges (if applicable).

Exchanges

In the un-likely event that upon receipt of your delivery you find that you have ordered the wrong stock, we are happy to arrange for an exchange of goods once the price difference has been agreed and adjusted accordingly. As our website and box end labels clearly state the sizes and dimensions of our labels, we cannot accept that the wrong size was only discovered once the boxes were opened, all boxes must be in their original shrink wrapping in order for them to be exchanged The easiest and simplest way to exchange is for you to re-visit the site and order the correct goods that you require, meanwhile follow the Returns Policy as stated above. As soon as we receive the item(s) and have checked the condition, we will refund you within 24 hours.

NOTE: We DO NOT charge a re-stocking fee on returned items.

By Completing your purchase you are confirming that these goods are for your own company use and are not for re-sale purposes.

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